We offer 3 shipping services. Please note that there is an additional 1-2 day processing time on top of the timelines mentioned below.

• Standard 4-7 Business Days
• Expedited 2-3 Business Days
• Express 1-2 Business Days

Pre order items will note their estimated ship-by dates at checkout! The shipping timeline above is from the day of fulfillment and does not guarantee that your pre-order product will be able to be shipped sooner than the estimated ship-by date noted.

There can be shipping delays that are out of our control, we will do the best we can to get you your product in a timely manner. For the most up to date information, we recommend contacting the carrier directly.

International Shipping

At this time, we cannot ship or sell Stoko products outside of North America. Please feel free to sign up for our newsletter to keep up-to-date as we continue to grow.

Shipment tracking information will be sent to you via email once your order has been shipped. Please check your spam/junk folder as sometimes these emails can get lost in there. If you are having trouble finding your tracking information, feel free to reach out to us at hello@stoko.com

Stoko has a 1-2 business day processing time on our orders, unless your item is marked Pre-Order.

Pre-Order items will be noted at the time you add your item to your cart, checkout and within your confirmation email. It will state the estimated ship-by date, which is our best estimation of when we will be able to fulfill and ship your order from our warehouse. Once it leaves our warehouse, that is when the shipping times start.

Once the product leaves our warehouse, there are limited options in what we can control and we share in your frustration with shipping issues.  We recommend contacting the shipping carrier directly as they would have the most up-to-date information.

You can edit or cancel your order yourself up to 30 minutes after you place our order. After that, Stoko is unable to change or cancel any orders. Please double-check that all information you input is correct when creating the order, before processing your payment.

You can edit your shipping address yourself up to 30 minutes after you place your order. After that, Stoko is unable to make any changes. Please double-check that all information you input is correct when creating the order, before processing your payment.

Please reach out to Stoko so that we can help you look into this matter. We will do our best to create a ticket and locate your package, but ultimately the shipping carrier will have the most up-to-date information.