Frequently Asked questions
About
We are sold out on select K1 sizes (Tempo, Summit & Flux) as we have introduced our 2nd Generation product, the Supportive Tight! We have stock in all sizes of this 2nd Gen product!
We are so excited to introduce our 2nd Generation product, the Supportive Tight as our K1 line replacement and expand on the Supportive Tight line in the future. All of our products have the same level of medical-grade support, so you really can't go wrong! We encourage you to check out a different K1 model that has your size available, or go for the 2nd Generation, The Supportive Tight so you can get back to what you love doing as soon as possible.
This page here has a great comparison between all of our products so you can review which model might work for you.
We understand Supportive Apparel isn’t right for everyone and we are stoked you gave it a try! If you are within Stoko’s Return & Exchange policy and would like to return your product for a refund or exchange for a different size, please follow these steps:
- Press the button below and enter your order number and shipping postal code.
- Select the item you wish to return or exchange and then choose “Return & Exchange” on the first window selection.
- Provide the main reason you want to return or exchange your product.
- Print your free return label and mail back your Supportive Apparel.
- If you are exchanging, your new size will be shipped out once your original product is in transit back to us.
- If you are returning for a refund, your refund will be automatically processed once your product has been received and processed. You will get email notifications throughout!
If you have a warranty issue and you wish to start a claim. Please see the information here.
Items marked Final Sale are not eligible for return or exchange.
Although we have plans to launch our retail stores in the future, our full range of products is currently only available online at stoko.com.
We understand that shopping online can sometimes be tricky, especially considering that Supportive Apparel is likely new to you, which is why we offer a 60-day risk-free trial! We want to make sure that you can truly put it to the test and make sure that you love it! If it's just not right for you for some reason, we will take it back for a full refund.
We do not offer in-person exchanges or appointments at our Stoko HQ. All questions and returns must be done online through our returns portal.
We accept Visa, MasterCard, Amex, and all major credit cards across the US.
At this time we do not offer PayPal as a form of payment.
If you are using a pre-paid visa your refund will be processed on that form of payment, please keep your original card until you are certain you would like to keep your purchase.
We have a few different Partnership Programs available you can check them out here!
Currently, we do not have an open phone line for phone calls. You can get ahold of us by email, text or live chat!
Getting back to you is our priority, we do the best we can to respond as quickly as possible. Sometimes this can be 1-2 business days.
If it has been longer than that, please check your spam or junk folders as our responses can sometimes land in there. We look forward to helping you out with your inquiry and getting you back to what you love doing.
Product
It is medical-grade knee bracing integrated into athletic apparel. The Stoko Support System utilizes high-strength Dyneema cables that mimic your muscles and ligament to reinforce the body, control dials to adjust the support and compression to elevate exercise recovery.
Great question! The first thing to know is that all of our tights have the same level of medical-grade support, this means you get to choose which product is right for you based on design features for your personal preference or activity.
We have a great breakdown of all the different features of our products at the button below. If you're still not sure, you can take our Product Finder Quiz or reach out to a Support Team member.
Supportive Apparel is unlike anything you would have worn before, therefore it's going to feel that way! We have lots of information on what to expect at the link below.
We make it easy with our "Find Your Size" button on our product pages next to the sizing options. Simply put your height and weight in and it will let you know which size to select.
Alternatively, you can check your size with our sizing chart. Please note that our K1 (1st Gen) and Supportive Tight (2nd Gen) have different size charts.
Supportive apparel is designed specifically with apparel & support in mind. We design based on height and weight to specifically address cable lengths. Providing the right amount of cable for the individual is our priority.
Waist and inseam measurements are not prioritized measurements as they are not key contributors to the surface area of an individual. The surface area for a medium who is tall and slim can be equal to the surface area of a medium who is shorter but wider. Having the same surface area means that the length of cable needed to support them would be the same. Therefore, our sizing is designed to take into consideration the amount of cable that wraps the individual in that size.
All of our products are machine washable, making them convenient and clean for your sweaty pursuits! Simple instructions are to wash them in the washbag provided, on gentle in cold water, and hang them to dry. Do not iron, dry clean, wring, or wash them with bleach.
Our Gen 1, K1 products are made out of:
Material Contents
- 79% Nylon
- 21% Lycra
Support System Contents
- Dyneema®: UHMWPE
- Nylon
- Polycarbonate
- Polyoxymethylene
- Polyurethane
Our Gen 2, Supportive Tights are made out of:
Fabric Contents
- 64% Nylon
- 36% Elastane
Support System Contents
- Dyneema®: UHMWPE
- Nylon
- Polycarbonate
- Polyoxymethylene
- Polyurethane
None of our products contain metal or rigid materials.
Shipping
Currently, we only ship to Canada & USA.
We hope to offer Supportive Apparel to more destinations in the future.
We offer 3 shipping services.
- Standard 4-7 Business Days
- Expedited 2-3 Business Days
- Express 1-2 Business Days
Please note there can be a fulfillment delay of up to 2 business days from your date of purchase. During the holidays there can be shipping delays that are out of our control, we will do the best we can to get you your product in a timely manner.
Once your order is fulfilled, you will receive a shipment tracking email with all the information you need to track it right to your door.
These emails can sometimes land in your spam or junk folder, so be sure to check there or reach out to us if you haven't received them.
We cannot accommodate any address changes or order changes once an order has been placed. We recommend contacting the courier directly or the residents of the address you input.
Yes! We do ship to P.O boxes.
Please note that we do not offer any Express or Expedited shipping options to P.O box addresses.
At this time, we cannot accommodate shipments to APO or military addresses.
Happy Holidays!
If you want to receive your product before December 25, 2024, please note the last days you can order with the corresponding shipping method.
Standard Shipping - December 14, 2024
Expedited Shipping - December 16, 2024
Express Shipping - December 20, 2024
Please note, that unexpected shipping delays are out of our control. We cannot guarantee a delivery date, our team works hard to get all orders shipped out as soon as possible.
GET IN TOUCH
hello@stoko.com
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+1 888-380-3247
WE'RE HERE TO SUPPORT
During peak times, response could take up to 1-2 business days. If you have a burning question, please visit our FAQs page.