Frequently Asked questions
About
This means we are awaiting inventory to be able to ship out! You can get in queue to be the first to receive the inventory restock.
The estimated ship-by date of the item will be noted at checkout and within your confirmation email. You will receive a shipment tracking email once the item has left the warehouse and is on it's way to you!
We are stoked to get you set up in Supportive Apparel!
Please note the following for out-of-stock products:
- We do not plan to restock our capsule colours as these were limited-edition. Only black will be restocked at this time.
- We do not plan to restock any sizes in the 1st Generation, K1 Flux, K1 Tempo or K1 Summit as we have introduced our 2nd Generation product, the Supportive Tight.
- Merino Supportive Tight will not be restocked until estimated late Fall/Winter 2025
- Merino Padded Sock will not be restocked until Fall/Winter 2025
- Orders on pre-order will indicate their ship-by date, please follow up with a Support Team member if you have any questions about these timelines.
To keep up to date on restocks, please sign up for our newsletter!
If you have any other questions regarding items you are seeing out of stock, you can reach out to our Support Team.
We understand Supportive Apparel isn’t right for everyone and we are stoked you gave it a try! If you are within Stoko’s Return & Exchange policy and would like to return your product for a refund or exchange for a different size, please follow these steps:
- Press the button below and enter your order number and shipping postal code.
- Select the item you wish to return or exchange and then choose “Return & Exchange” on the first window selection.
- Provide the main reason you want to return or exchange your product.
- Print your free return label and mail back your Supportive Apparel.
- If you are exchanging, your new size will be shipped out once your original product is in transit back to us.
- If you are returning for a refund, your refund will be automatically processed once your product has been received and processed. You will get email notifications throughout!
If you have a warranty issue and you wish to start a claim. Please see the information here.
Items marked Final Sale are not eligible for return or exchange.
Although we have plans to launch our retail stores in the future, our full range of products is currently only available online at stoko.com.
We understand that shopping online can sometimes be tricky, especially considering that Supportive Apparel is likely new to you, which is why we offer a 60-day risk-free trial! We want to make sure that you can truly put it to the test and make sure that you love it! If it's just not right for you for some reason, we will take it back for a full refund.
We do not offer in-person exchanges or appointments at our Stoko HQ. All questions and returns must be done online through our returns portal.
We accept Visa, MasterCard, Amex, and all major credit cards across the US.
At this time we do not offer PayPal as a form of payment.
If you are using a pre-paid visa your refund will be processed on that form of payment, please keep your original card until you are certain you would like to keep your purchase.
Currently, we do not have an open phone line for phone calls. You can get ahold of us by our contact form below!
Getting back to you is our priority, we do the best we can to respond as quickly as possible. During peak times this can be 1-3 business days.
If it has been longer than that, please check your spam or junk folders as our responses can sometimes land in there. We look forward to helping you out with your inquiry and getting you back to what you love doing.
Product
It is medical-grade knee bracing integrated into athletic apparel. The Stoko Support System utilizes high-strength Dyneema cables that mimic your muscles and ligament to reinforce the body, control dials to adjust the support and compression to elevate exercise recovery.
Great question! The first thing to know is that all of our tights have the same level of medical-grade support, this means you get to choose which product is right for you based on design features for your personal preference or activity.
We have a great breakdown of all the different features of our products at the button below. If you're still not sure, you can take our Product Finder Quiz or reach out to a Support Team member.
Supportive Apparel is unlike anything you would have worn before, therefore it's going to feel that way! We have lots of information on what to expect at the link below.
We make it easy with our "Find Your Size" button on our product pages next to the sizing options. Simply put your height and weight in and it will let you know which size to select.
Alternatively, you can check your size with our sizing chart. Please note that our K1 (1st Gen) and Supportive Tight (2nd Gen) have different size charts.
Supportive apparel is designed specifically with apparel & support in mind. We design based on height and weight to specifically address cable lengths. Providing the right amount of cable for the individual is our priority.
Waist and inseam measurements are not prioritized measurements as they are not key contributors to the surface area of an individual. The surface area for a medium who is tall and slim can be equal to the surface area of a medium who is shorter but wider. Having the same surface area means that the length of cable needed to support them would be the same. Therefore, our sizing is designed to take into consideration the amount of cable that wraps the individual in that size.
All of our products are machine washable, making them convenient and clean for your sweaty pursuits! Simple instructions are to wash them in the washbag provided, on gentle in cold water, and hang them to dry. Do not iron, dry clean, wring, or wash them with bleach.
Our Supportive Tights are made out of:
Fabric Contents:
For our All Purpose Supportive Tight & Short:
- 64% Nylon
- 36% Elastane
For our Merino Supportive Tights
- 57% Merino Wool
- 36% Nylon
- 7% Elastane
Support System Contents (for all)
- Dyneema®: UHMWPE
- Nylon
- Polycarbonate
- Polyoxymethylene
- Polyurethane
None of our products contain metal or rigid materials.
Shipping
We have a 1-2 business day processing time on all in-stock orders. If you purchased an item on pre-order, your estimated ship-by date will be noted at checkout and within your confirmation email.
We offer 3 shipping services. Please note that there is an additional 1-2 day processing time on top of the timelines mentioned below.
- Standard 4-7 Business Days
- Expedited 2-3 Business Days
- Express 1-2 Business Days
Pre order items will note their estimated ship-by dates at checkout! The shipping timeline above is from the day of fulfillment and does not guarantee that your pre-order product will be able to be shipped sooner than the estimated ship-by date noted.
We offer Free Standard Shipping on all orders over $150. The shipping costs for Expedited and Express will be calculated at checkout.
Once your order is fulfilled, you will receive a shipment tracking email with all the information you need to track it right to your door.
These emails can sometimes land in your spam or junk folder, so be sure to check there or reach out to us if you haven't received them.
You will have 30 minutes from the time you place your order to edit or cancel. You can do this within the order confirmation window, or your order confirmation email through the "view or edit order" button.
After the 30 minutes has expired, we cannot accommodate any address changes or order changes once an order has been placed. We recommend contacting the courier directly or the residents of the address you input.
Yes! We do ship to P.O boxes.
Please note that we do not offer any Express or Expedited shipping options to P.O box addresses.
At this time, we cannot accommodate shipments to APO or military addresses.
GET IN TOUCH
During peak times, response could take up to 1-3 business days.
We appreciate your patience and look forward to supporting your inquiry as soon as possible.
hello@stoko.com
CHAT
Chat with a Support Team member.