returns & exchanges

Returns & Exchanges

We understand Supportive Apparel isn’t right for everyone and we are stoked you gave it a try! If you are within Stoko’s Return & Exchange policy and would like to return your product for a refund, please follow these steps:

  1. Press the button below  and enter your order number and postal code.
  2. Select  the item you wish to return and then choose “Return & Exchange” on the first window selection.
  3. Provide the main reason you want to return your product.
  4. Print your free return label and mail back your Supportive Apparel.
  5. Your refund will be automatically processed once your product has been received. You will get email notifications throughout! 

Start a return

If you feel like the fit isn’t what you’re looking for, we encourage you to check out our fit & first-use videos here to ensure you are through the break-in period. Supportive Apparel can take some getting used to! 

If you are within Stoko’s Return & Exchange policy and would like to exchange your Supportive Apparel for another model or size, please follow the steps below:

  1. Press the button below  and enter your order number and postal code
  2. Select  the item you wish to exchange and then choose “Return & Exchange” on the first window selection
  3. Choose the new size or model you want to receive
  4. Print your free return label and mail back your Supportive Apparel
  5. Your new size or model will be shipped to you once your returned product is in transit back to us. You will receive email notifications throughout! 

Start and Exchange

Stoko accepts returns & exchanges within 60 days of the purchase date. 

We encourage you to put your product to the test before deciding to return. Move in them, get sweaty, and give them all you got. There is a short break-in period with your Supportive Tights. This means it will take a bit of time before your tights begin to regulate and feel comfortable on your body. They can be a total pain at first and challenging to get used to, Supportive Apparle is very different than any other tights or braces you’ve tried. We promise with a few simple tips and tricks, they get a lot better!

Important things to know:

  • Stoko will cover shipping costs for returns.
  • Proof of purchase is required–order number or purchase confirmation email.
  • Products can be returned only in the country or region in which they were originally purchased.
  • Stoko only returns for a full refund between Day 30 and Day 60 of the purchase date.
  • Any order purchased at a discount higher than 20% is a final sale and is not eligible for a return. 
  • All orders purchased in November 2023 are eligible for return or exchange until January 31, 2024
  • Ski Sock must be unworn, undamaged, and unopened (still in their original packaging) to be eligible for a return or exchange.
  • Stoko Neck Gaiter must be unworn, undamaged, and unopened (still in original packaging) to be eligible for a return or exchange.
  • Returned products must be received by Stoko within 30 days of the date the return process was initiated, otherwise, the return request will be canceled.

What is not acceptable for a full refund:

  • Stoko branded products that were not purchased through stoko.com. If you purchased through our third-party retailers, you must return items directly to them in accordance with their respective return policies.
  • Any order purchased at a discount higher than 20% is a final sale and is not eligible for a return. 

All returns are subject to validation and approval at Stoko’s discretion. If there is a discrepancy between the return policy indicated anywhere else and the information provided above, the information provided above governs the return of your Stoko.com purchase.

PRODUCT FAQs

The Supportive Tights are hard to get on at first, but it get easier we promise. These are not regular tights, which means you shouldn't put them on like regular tights! We've created a step by step guide to ensure the proper fit of your Supportive Tights below.

Putting the tights on correctly is essential for comfort, fit, and proper support. Please watch this video in the link below to learn how to put the Supportive Tights on and ensure the proper fit!

Watch Video

You're Supportive Tights will feel small at first. Our products provide targeted compression for stability and increased blood flow, which will make the tights feel tighter and potentially smaller than what you might be used too. Additionally, the Supportive Tights have a break-in period. The more you move in your Supportive Tights the more the cables will work their magic to conform to your body perfectly.

Please watch our video below for a guide on how to properly break in your Supportive Tights to give you the best experience.

How to Break-In

Unlike traditional braces, our innovative design ensures that you won't feel any cumbersome restrictions. Instead, our aim is to provide you with an experience that feels completely invisible.

The Stoko Support System is crafted to seamlessly engage when you need it the most, yet remain virtually undetectable during your daily activities. With 90 feet of high-strength cables, meticulously designed to mimic your muscles and ligaments, we reinforce your body's natural mechanics while allowing you to move freely and unrestricted.

Don't be alarmed if you don't feel any major sensations— that's the true beauty of our design. Think of it as joint support gone stealth. The Stoko Support System silently works in the background, providing unparalleled reinforcement without impeding your mobility or comfort.

Click the link below to watch a video highlighting what the Stoko Support System should feel like!

Watch Video

When you engage the Stoko Support System through the dials in the back, you may feel tension around the waistband, which is normal! If you feel tension, simply slide your thumbs under the waist band and pull it away from your body. By doing this, you should feel the cables moving and the tension relaxing around the waist.